Cancellation and payment policy

Cancellation Policy

If you are unable to make your appointment, 24-hour’ notice is required.

Emergency cancellations will be accepted only for personal or immediate family illness or bereavement.

In this instance, cancellation must be no less than 2 hours before your scheduled appointment.

In the event of a session not being cancelled within the required timeframe, Management reserves the right to charge you at the full applicable rate.

Payment Policy

Payment can be made either:

  • In cash immediately after the session,
  • or Direct deposit by the due date via invoice sent to the email address provided.

In the case of non-payment, Management reserves the right to charge an additional 10% for every 7 days a payment is overdue.